Effective Date: 1/9/2024

1. Overview

Thank you for shopping at Froqie.com. We specialize in providing high-quality digital products. Due to the nature of digital products, specific guidelines apply to returns and refunds. Please review our policy carefully.

2. Digital Products

All products available on Froqie.com are digital and are delivered electronically. These products include, but are not limited to.

3. No Refunds

Due to the instant and irrevocable nature of digital content, all sales are final. We do not offer refunds or exchanges for digital products once a purchase has been completed.

4. Exceptions

In certain exceptional circumstances, we may consider refund requests on a case-by-case basis if:

• The product was not delivered as described or was corrupted.
• You experienced a technical issue that prevented you from accessing the product, and we were unable to resolve it.

To request a refund, please contact our customer support team at [i] within 14 days of your purchase. Include your order number, the name of the product, and a detailed description of the issue. We will review your request and respond within 5-7 business days.

5. Unauthorized Purchases

If you believe that a purchase was made without your permission, please contact us immediately at froqie@outlook.com. We will investigate the issue and take appropriate action, which may include issuing a refund.

6. Changes to This Policy

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Email: froqie@outlook.com